FAQ ( Frequently asked questions )
What are your masks made from?
A.Our masks are crafted from premium, skin-friendly materials — think medical-grade silicone, hypoallergenic fabrics, and breathable natural fibers. Every element is chosen with comfort, durability, and skin health in mind.
Do you offer free shipping?
A. Yes, We offer free 5–7 business day delivery on all U.S. orders. You can upgrade to 1-3 business day delivery for $4.99 at checkout
What’s your return policy?
A. If you're not completely satisfied with your purchase were here to help. We accept returns within 14 days of delivery for items that are unused, in their original condition, and with all original packaging. To initiate a return please email support@dozzii.com
Are your masks suitable for sensitive skin?
A. Absolutely. Our masks are designed for all skin types, including sensitive and acne-prone skin. You won’t find harsh chemicals, fragrances, or dyes here.
Do the masks come in different sizes?
A. One perfect fit. Our masks feature an adjustable design that comfortably adapts to a wide range of face shapes and sizes.
How should I clean my mask?
A. We recommend hand washing with cold water and a gentle, fragrance-free soap. Let it air dry fully before using it again.
Can I change or cancel my order after it's placed?
A. If your order hasn’t shipped yet, we’ll do our best to make it happen.
Do you offer gift wrapping or custom packaging?
A. Not at the moment. While we don’t offer gift wrap or custom options yet, every order is thoughtfully packaged with care.